I have had a very good experience with North Empire Storage from the beginning. The staff has always been helpful and friendly, and Emily, the one I mostly deal with, was very helpful when I had a mix up up over the name of this storage with a different company of a very similar name. I couldn't get anyone to call me back from the other company, so that I could make my payment by phone (I travel and can't go in). I had been trying for five days to get through to this other company but they weren't even listening to their messages, let alone returning my calls. NORTH EMPIRE STORAGE, almost always answers their phones immediately, but if for some reason they're not in, they'll get right back to you as soon as they receive your message, which they check often. The price of the units is also very competitive. I am very pleased with North Empire Storage... They have five stars for a reason!